Refunds & Cancellation Policy

At Artfy, we take pride in creating high-quality, made-to-order canvas wall art. Because every item is custom printed specifically for you, we have a strict policy regarding cancellations and refunds. Please review this policy carefully before placing your order.

1. Made-to-Order Policy

• All Artfy products are custom-made as soon as an order is confirmed.

• Due to the personalized nature of our products, cancellations, returns, or refunds are not accepted once an order has been placed and production has started.

• We request that you carefully check your design selection, size, and shipping information before confirming your order.

2. Exceptions – Damaged or Incorrect Orders

While we strive for perfection, if your order arrives damaged, defective, or incorrect, we are here to help.

How to Report an Issue

• Contact us at support@artfycanvas.com within 7 calendar days of receiving your order.

• Include:

  • Your order number

  • Clear photographs of:

    • The damaged/incorrect product

    • The outer packaging (to assess transit damage)

Resolution

• Once verified, we will offer one of the following options at no additional cost:

  • A replacement product of the same design and size, OR

  • A store credit for the value of the damaged/incorrect product.

Note:

• Refunds to your original payment method are provided only if a replacement or store credit cannot be arranged.

• We do not accept return-to-sender shipments without prior approval.

3. Non-Eligible Cases

We cannot offer replacements, refunds, or credits in the following scenarios:

• Orders with incorrect details (address, pin code, contact number) provided by the customer.

• Minor variations in color, finish, or size due to the handcrafted nature of the product and screen display differences.

• Issues reported after 7 days of delivery.

• General dissatisfaction with design choice once the product has been produced.

4. Payment and COD Policy

• Orders are processed only after successful payment confirmation.

• Cash on Delivery (COD) is not available.

5. Dispute Resolution

• If you have any issues, we encourage you to contact us first at support@artfycanvas.com so we can resolve the matter quickly and amicably.

• In the event of an unresolved dispute, the matter will be subject to the exclusive jurisdiction of the courts in [Your City, India], and governed by the laws of India.

Contact Us

For any questions about our Refunds & Cancellation Policy:
Email: support@artfycanvas.com
Website: [www.artfycanvas.com]